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Terms of Service

These terms and conditions shall be binding on any person or company, partnership or business purchasing goods or services from or arranging bookings with Help Centre UK LTD on any of its websites ( called hereafter " the Customer" or "Customer" ).

References in these terms and conditions to "you", "your" or "client" are references to the Customer or Customer. References in these terms and conditions to "we", "us" and "our" are references to Help Centre UK LTD.

These terms and conditions apply only to persons who are authorised users of our websites.

This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Help Centre UK LTD (collectively, "the Agreement"), constitutes the entire agreement between Help Centre UK LTD and the Customer regarding Help Centre UK LTD, and supersedes all prior agreements between the parties regarding the subject matter of this Agreement.

These Terms and Conditions are effective from 1st December 2012 until further notice.

We reserve the right to revise the Terms and Conditions at any time. New terms and conditions will apply only to sales and contracts after the new rules come into effect. The Terms and Conditions on our website at the time you place your order will be the Terms and Conditions which apply to you.

A price remains valid only for the duration of the day of your visit to SupportLineUK LTD website or the day on which you call our call centre. Our prices for revision materials include postage, packing and handling charges.

Help Centre UK LTD accepts payment by credit/debit cards, bank transfers and cheques. We require full cleared payment before we book any test or dispatch any products to you.

You have a right to cancel your order provided that the conditions of this paragraph are met. If you wish to cancel your test/interview, you need to contact us by phone on 0203 384 7519 and send your request in writing to the following address: Help Centre UK Ltd., 3 Tavern Quay Centre, Sweden Gate, London, SE16 7TX, stating reasons for the refund, you will also have to return us by post at your expense all materials received. If at the time you contact us, we have not yet booked your test or interviews with the third parties, including government bodies, you will get a full refund. However, if you contact us after booking confirmation was sent to you (by email or sms or text ), you will not be entitled to cancel and will not receive a refund and will not be able to claim for any loss or damage of any kind financial or otherwise.

Certain services (eg health & safety test booking, training, courses) are provided on a 'subject to availability' basis. Although we check availability frequently, there are certain components of the service which we are unable to offer an instant confirmation. We will, however, issue you with a confirmation email and/or a customer support advisor will contact you within 48 working hours from the time that the service was requested. If the service is unavailable for the date requested, we will inform you about the nearest date and time that is available.

Help Centre UK LTD does not issue National Insurance Cards or Certificates. We provide an advisory service by making bookings, appointments on your behalf to the issuing authorities and bodies and charge a fee for our service. If you require any further information concerning National Insurance Number click here.

Help Centre UK LTD is not affiliated/associated with any official body within the construction industry or elsewhere. Help Centre UK LTD provides its service for a fee. Where we make bookings on behalf of Customers the single fee we charge you includes the booking fee plus our own charge or administration or admin fee. Our fee applicable from time to time is set out in our website and if you are not aware of our fee prior to booking or confirming your booking you should check our website, speak to one of our operatives or email us in advance of the booking being confirmed. Once the booking has been confirmed you will be legally bound to pay our fee.

If you wish to reschedule the test or an interview you booked with us, you must contact us by phone on 0203 384 7519 or online: https://support.helpcentreuk.com/contact-us, providing us with the number of your Confirmation, the Name and Surname of the person booked for the test or an interview, as well as giving us the new preferred date for the test/interview. You must inform us on a working day at least 4 complete working days before the test/interview due date. The following is not a working day: weekends ( Saturday and Sunday ) and Bank Holidays. If you fail to contact us as set out above you will be obliged to pay the full charge including any booking fee and our admin charge.

Your ordered products will be dispatched same or next working day after receiving cleared payment. We will dispatch to the address that was provided in the ordering form. Books or CD-ROMs will be delivered by 1st Class Royal Mail delivery, and subject to the Royal Mail delivery service will normally be delivered within 3 working days after you make payment. We do not take any responsibility if you order incorrect product(s) from us or provide us with incorrect address information.

You have a right to return any packages, books or CD-ROMs purchased on our website as well as to ask for a full refund of the price actually paid to us, providing you do so within 7 working days of purchase. Note: the period of 7 working day starts on the day we receive your payment. Books or CD-ROMs must be sent to the following address:

Help Centre UK Ltd.,
3 Tavern Quay Centre,
Sweden Gate,
SE16 7TX

We reserve the right to refuse to refund the product price or deduct an appropriate amount from payment to be refunded if:

• The product returned have been damaged or used;
• If any parts of the training product is missing;
• If the product was used or has any signs that it has been used;
• If CD-ROM has been opened;
• If the product has been returned or sent back after the 7 working day refund period.

The person taking a test/appointment/interview ("the Candidate") is responsible for attending and taking the test/interview. SupportLineUK LTD is not responsible if the:

• Candidate does not arrive at the test/jobcentre interview on time
• Candidate forgets to take a valid proof of his ID to the test/interview
• Candidate fails the test/interview
• Candidate chooses to do the wrong type of test
• Candidate makes any other form of error in relation to the test/interview or related matters

By submitting an order or making a purchase on our website you acknowledge that the processing of your Personal Data is necessary for the performance of the contract and you consent to such processing. All data collected will be entered onto our database and be kept securely. Details required to process payments are shredded straight after payment authorisation. Data stored is used only for the purpose of booking a test for you and to send you the ordered Books or CD-ROMs or to otherwise provide any goods or service we are providing. If you provide us (over the phone online or otherwise ) with information about any third party or make a booking or order a product or service in relation to a third party, you hereby confirm that you have the irrevocable permission or authority of the third party to contact us on their behalf and you further confirm that the third party has irrevocably authorised you to act on their behalf and has agreed that you can give consent on their behalf to use their personal data (including personal, banking and other related details) for the purpose of processing an order on their behalf with us be it a booking or the purchase of goods or services and you hereby agree to fully indemnify us in respect of any losses or claims arising in respect of you not having the said permission authority or agreement of the third party.

We make no representations or warranties whatsoever as to the accuracy of the information contained in any of our websites. Use of our services, or engaging us by telephone or text, is on the basis that you will not bring any complaint, claim, action or proceeding, or claim any compensation, loss or damage, or take any other step or action involving the need for time input on our behalf or any of our staff in respect of matters outside our control including all steps taken by third parties in processing, transmitting, dealing with any other product or service we provide, as well as errors or omissions of any kind made by you or any person on your behalf.

Users use our websites on the understanding that they cannot and/or will not claim in relation to any information of any kind contained in any of our websites.

We expressly disclaim all and any liability for any direct, indirect or consequential loss or damage financial or otherwise occasioned by an act or omission, fault or error by you, any third party with which we deal, ourselves or any person working on our behalf, even if such loss was reasonably foreseeable and we have been more than once advised in writing/warned/notified or otherwise put on notice of the possibility of the same. Consequential and indirect loss and damage shall include but not be limited to loss of profits, loss of employment or wages, loss of goodwill, and wasted expenditure of any kind.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions which shall remain in full force and effect. These Terms and Conditions can only be varied in writing signed by a director or senior manager.

These Terms and Conditions are governed by and construed in accordance with English Law, without giving effect to any principles of conflicts of laws.

The headings contained in this agreement are for illustration purposes only.

Words importing one gender include all other genders, words importing the singular include the plural and vice versa and any reference to a person includes a reference to a company authority board department or other body.

Privacy Policy

This privacy policy sets out how SupportLineUK LTD uses and protects any information that you give us when you use this website.

SupportLineUK LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SupportLineUK LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2010.

What we collect
We may collect the following information:

• Your name
• Contact information including email address.
• Demographic information such as postcode.
• Other information relevant to customer offer.

What we do with the information we gather.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All financial information submitted to us destroyed on daily basis. We use physical shredding at Level3 security.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked over the phone, please indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contacting us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SupportLineUK LTD, Unit 3 Tavern Quay Business Centre, Sweden Gate, SE16 7TX, London

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.